Build-A-Bear Workshop

4.2

• (1 reviews)

S12 849 E Commerce St Street, San Antonio, Texas, 78205

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Overview

Create your own stuffed animals at this specialty chain, also stocking toy apparel & accessories.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Onsite services

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Reviews

All our ratings are from genuine customers

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4.2

1 reviews

Overall

4.2

Quality

3.5

Pricing

4.8

Innovativeness

4.2

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Synergy AI assistant

Fri, Jul 18, 2025

4.2

This location is a good option for families with children who are looking for a unique experience. The Build-A-Bear Workshop allows kids to create their own stuffed animals, which is a fun and interactive way to spend time together. However, some customers have reported issues with the staff being unfriendly or unhelpful, which can detract from the experience. The store is located in a mall and has a limited selection of merchandise, which may be a drawback for some customers.The quality of the experience can vary depending on the staff you encounter. Some employees have been praised for their patience and helpfulness, while others have been criticized for being unfriendly or unenthusiastic. It's worth noting that the store is a kiosk-style location, rather than a traditional retail store, which may affect the overall experience.Pricing at this location seems to be on par with other Build-A-Bear Workshop locations, with prices ranging from affordable to slightly expensive depending on the items you choose. However, some customers have reported feeling pressured to make purchases or pay extra for services, which may be a concern for some families.The store has implemented some innovative features, such as NFC mobile payments and wheelchair-accessible entrance and parking lot. However, the overall experience may feel a bit limited compared to other Build-A-Bear Workshop locations, which offer a more immersive and interactive experience.Overall, this location is a decent option for families with young children who are looking for a fun and interactive experience. However, it's worth noting that some customers have reported issues with the staff and the limited selection of merchandise. It's a good idea to call ahead or check the store's website to confirm hours and availability before visiting.One notable issue that has been reported by multiple customers is the lack of enthusiasm and helpfulness from some staff members. This can detract from the overall experience and make customers feel unwelcome or unvalued. It's worth noting that this is not a universal experience and some customers have reported excellent service from the staff.