San Antonio
Caroline Hernandez, MD
Overview
Conviva is more than a place or center. It is a belief that everyone, no matter the age, can live their best life and age well through prevention and holistic care.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Overall
Innovativeness
Quality
Pricing
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The business location of Conviva Care Centers is situated in San Antonio City, and it provides medical services through internist Dr. Caroline Hernandez and nurse practitioner Jerry Burris. The location has wheelchair-accessible facilities, including restrooms, parking lots, and entrances. However, it has a long waiting time for appointments, and patients have reported difficulties in getting through to the doctor or staff by phone.While some clients praise the care they received from Dr. Hernandez and her staff, others have expressed disappointment with the services provided. Some patients have reported a lack of concern from the doctor, feeling rushed, or not having their questions answered. Furthermore, there have been instances where patients were not informed about test results or medication refills in a timely manner.The office staff, particularly Pearl and Amber, have been praised for their friendliness and efficiency. However, there have been cases where the receptionist has been rude and unhelpful. Clients have also reported issues with billing and insurance, including incorrect or delayed payments.Despite these issues, the location has a rating of 3.2 out of 5 stars based on third-party reviews. The clients who have left positive reviews praise the care and services provided by Dr. Hernandez and her staff, highlighting their kindness, attentiveness, and professionalism. However, the negative reviews have highlighted the need for improvement in areas such as communication, patient care, and billing.One issue that stands out is the long waiting time for appointments, which has resulted in some patients feeling frustrated and unheard. Another issue is the lack of concern and communication from the doctor and staff, leading to feelings of disrespect and mistreatment.Overall, while Conviva Care Centers has its strengths, it also has areas for improvement to ensure better patient care and satisfaction.
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Hours
Closed
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Sunday
Monday
Tuesday
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Thursday
Friday
Categories
Medical Service
Other Medics
Internist
Doctor
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