San Antonio
Castillon Auto Center
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Restroom
Identifies as Latino-owned
Identifies as Latino-owned
Oil change
Mechanic
Photos & videos
Submit a review
Overall
Quality
Pricing
Innovativeness
Submit a review
The business seems to be doing well overall. With an average rating of 4.3 from customers, it's clear that many people are satisfied with their experience. However, there are some issues that need to be addressed. The quality of the work has been inconsistent, with some customers reporting problems with their vehicles after visiting the shop. One customer even had to have their vehicle repaired elsewhere after the shop made mistakes with the spider installation. Another customer had a near-miss accident because the shop didn't tighten the suspension components properly. It's clear that the shop needs to improve its quality control and ensure that its mechanics are doing their jobs correctly. On the other hand, the pricing seems to be very reasonable, which is a major plus for customers. Additionally, the shop's innovativeness is a strength, with a willingness to adopt new technologies and payment methods, such as NFC mobile payments. One issue that needs to be highlighted is the lack of transparency and accountability when things go wrong. The owner's response to a customer's complaint seemed to downplay the issue and shift the blame to the customer, rather than taking responsibility for the mistake. This kind of response can damage the shop's reputation and erode customer trust. Overall, while the shop has some strengths, it needs to work on improving its quality control and being more transparent and accountable when things go wrong.
Own this business?
Hours
Open Now
Saturday
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Categories
Automotive & Boat Service
Car Service
Auto repair shop
Contact business
1