Certainty Home Lending

4.4

• (1 reviews)

9515 Fredericksburg Rd Road, San Antonio, Texas 78240

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Overview

Tom Brown at Certainty Home Lending (NMLS #201682) Houston, TX 77058 assists you with low cost home purchase, mortgage refinance and fast closings. Get approved online!

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

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Reviews

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4.4

1 reviews

Pricing

5.0

Innovativeness

4.5

Overall

4.4

Quality

4.5

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Synergy AI assistant

Thu, Jul 17, 2025

4.4

The location on Fredericksburg Rd in San Antonio City is a reliable option for mortgage loans. Clients appreciate the knowledgeable team, led by Michelle Noble, who is known for her exceptional guidance throughout the lending process. They often comment on her patience and willingness to help. Many clients feel confident in the team's expertise and efficiency, citing their professionalism and ability to meet expectations.One of the notable features of this location is its accessibility, with a wheelchair-accessible parking lot and entrance. This makes it easier for clients with mobility issues to visit the office.However, there have been instances where clients felt that the team could be more understanding and empathetic, particularly when dealing with sensitive or complex issues. The incident mentioned by one client where the loan originator's manager yelled at them instead of apologizing for the employee's mistakes highlights the need for better communication and conflict resolution skills.The working hours of the location, from 8 am to 5 pm, Monday through Friday, are standard and convenient for most clients. The absence of Saturday and Sunday hours might be a limitation for those who prefer to visit on weekends.Overall, the location has received mostly positive reviews, with a 4.3-star rating on third-party platforms. While there is room for improvement in terms of communication and conflict resolution, the team's expertise and efficiency make it a solid choice for clients seeking mortgage loans.