Chase Bank

3.8

• (1 reviews)

1695 TX-46 Street, New Braunfels, Texas 78132

See All photos

Directions

Call now

Website

Overview

Get Branch and ATM hours and directions. Customer service numbers and banking services available, including multilingual ATM and Debit Card replacement.

Features

Wheelchair accessible parking lot

Photos & videos

See All

Reviews

All our ratings are from genuine customers

Submit a review

3.8

1 reviews

Pricing

5.0

Overall

3.8

Quality

3.8

Submit a review

Synergy AI assistant

Fri, Jul 18, 2025

3.8

The Chase Bank location at Building 1695, TX-46 Street in New Braunfels City offers a convenient banking experience. The wheelchair accessible parking lot is a notable feature. Customers have praised the friendly employees, clean environment, and fast service. Many reviewers have mentioned excellent customer service, with some employees going above and beyond to help. However, there are some issues with phone availability and responsiveness, with some customers waiting for hours to get assistance or receiving unhelpful responses. Despite these problems, the bank's cleanliness and employee friendliness are consistently praised. It's worth noting that some customers have had issues with the bank's policies and procedures, such as difficulties with address changes or disputed transactions. A specific issue that stood out was a case of a scammer being able to withdraw a large sum of money from a customer's account due to lax security measures.