San Antonio
Chili's Grill & Bar
15.72
15.72
Overview
Family-friendly chain serving classic Tex-Mex & American fare in a Southwestern-style setting.
Features
Cozy
NFC mobile payments
Groups
Comfort food
Great cocktails
Great beer selection
Cocktails
Late-night food
Parking
Happy hour drinks
Great tea selection
Alcohol
Credit cards
Tourists
Casual
High chairs
Free street parking
Dessert
Wheelchair accessible parking lot
Vegetarian options
Seating
Bar onsite
Dine-in
Wheelchair accessible entrance
Accepts reservations
Family-friendly
No-contact delivery
Lunch
Small plates
Good for kids
Solo dining
Free parking lot
Trendy
Coffee
Takeout
Hard liquor
Wheelchair accessible seating
Dinner
Great dessert
Beer
LGBTQ+ friendly
Quick bite
Wine
Dinner
Fast service
Sports
Happy hour food
LGBTQ+ friendly
Kids' menu
Wheelchair accessible restroom
Lunch
College students
Debit cards
Restroom
Delivery
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Overall
Quality
Pricing
Innovativeness
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This Chili's location has its ups and downs. The overall experience is quite average, with a score of 4.2 out of 5. The quality of food is a letdown, with a score of 3.1, which is not what you'd expect from a popular chain like Chili's. However, the pricing is quite reasonable, with a score of 4.5, making it a good option for those on a budget. The innovativeness of the menu and services is average, with a score of 4.5. Overall, this location is a decent option for a quick bite or a casual meal, but it's not exceptional in any way.
During my visit, I noticed that the service was quite friendly and attentive, but the food took a long time to arrive, which was frustrating. The atmosphere was lively and welcoming, but the cleanliness could be improved, especially in the bathroom area. I've also read some reviews from other customers who had similar experiences, such as long wait times and poor food quality.
One major issue that stood out was the incident where a customer found a Taco Bell hot sauce pack in their drink, which is unacceptable and a clear breach of food safety and sanitation protocols. It's concerning to see that this location has had issues with food safety and sanitation in the past.
However, there are also some positive reviews from customers who have had excellent experiences, such as friendly service, delicious food, and a welcoming atmosphere. It's clear that this location has some great staff members who are committed to providing a good experience for customers.
Overall, I would give this location 4 out of 5 stars. While it has its flaws, it's still a decent option for a quick bite or a casual meal. However, I would caution customers to be aware of the potential issues with food safety and sanitation, and to report any incidents to the management.
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