San Antonio
Comal Family Practice Associates
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Overall
Quality
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This location appears to be a family practice clinic, but there are some concerns about the treatment of patients. The staff seems to be focused on billing and payment, rather than patient care. The office manager, Page, reportedly turned away a patient who had a balance to discuss mental health and overall wellness goals. This lack of understanding and compassion for patients' needs is disappointing.The clinic's wheelchair accessibility features are a positive aspect, but it is unclear if the staff is well-equipped to handle patients with special needs. The co-branding with Comal Family Practice Associates may indicate a larger medical network, but this does not necessarily impact the quality of care at this specific location.There is a significant issue with the front desk staff, as evidenced by two negative reviews. In one instance, a patient was denied access to a nurse, and in another, a patient was accused of harassing staff over a medication refill. These incidents suggest a lack of empathy and poor communication skills among the front desk staff.The only redeeming quality is the doctor's office, which seems to be well-run and focused on patient care. However, this is not enough to outweigh the negative experiences of many patients. Overall, this clinic falls short in terms of quality and treatment of patients.
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Categories
Medical Service
Hospitals
Physicians
Medical clinic
Family practice physician
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