San Antonio
Converse Fire Department
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Quality
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This location of the Converse Fire/EMS team has truly made a significant impact on the community. The crew's respect and kindness, as expressed by the family of Sandra Woods, is a testament to their excellent customer service. Their fast, professional, and thorough actions, as highlighted by another grateful client, are a credit to their dedication and expertise. However, there is one notable incident where the EMTs provided poor customer service and showed a clear attitude, which has left a negative impression on the family of an elderly woman. Despite this, the majority of the feedback suggests that the Converse Fire/EMS team is efficient, friendly, and professional, making them a valuable asset to the community. Their services are available 24/7, and the location is wheelchair accessible, making it convenient for everyone. The team's cooperation with other organizations, such as EMS students and VIA bus service, further demonstrates their commitment to the community. Overall, this location has earned a high overall score, but it is essential to address the issue of poor customer service to ensure that everyone receives the same level of respect and care.
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