The business is located at a convenient address on TX-337 Loop Street in New Braunfels City. The facility is clean and well-maintained, making it a pleasant experience for customers. The staff is friendly and helpful, with Autumn, Sonny, and other team members consistently receiving praise for their excellent customer service. They go above and beyond to ensure customers feel welcome and supported, from helping with unit selection to providing guidance on moving supplies. The staff's knowledge and expertise make the rental process smooth and efficient. However, there have been some issues with pricing and unit conditions, including one customer's experience with a water-damaged unit and another customer's frustration with misleading pricing. The facility has a good security system in place, and customers appreciate the convenient online payment options. Overall, the business has a high rating, but there are some areas for improvement.