The storage facility is a decent place for storing goods, considering its quality and prices. Although it's not exceptional, it seems to provide a safe and clean environment for the items stored. However, there are a few issues with the place. Lighting in the units could be improved for better visibility. There have been some complaints about pest control issues, including black widows and rat droppings, as well as finding a snake in one of the units. Regarding innovation, the storage facility has not introduced anything groundbreaking. The use of debit cards and credit cards for payment is a common practice, and the wheelchair-accessible parking lot and entrance are standard features. It would be beneficial for the facility to find ways to address the pest control issues and provide better lighting in the units.The staff is generally friendly and helpful, especially Rose, who has received praise from multiple customers for her excellent customer service. She is always willing to go the extra mile to assist customers, whether it's helping them with their storage needs or just being friendly and welcoming.