CubeSmart Self Storage

4.3

• (1 reviews)

21400 I-35 Street, Kyle, Texas 78640

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Overview

Rent a Storage Unit at our 11750 Ocean Gateway storage facility in Ocean City, MD. CubeSmart offers up to 40% off and the first month of free storage units!

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Wheelchair accessible entrance

Wheelchair accessible parking lot

Onsite services

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Reviews

All our ratings are from genuine customers

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4.3

1 reviews

Quality

4.2

Pricing

4.8

Overall

4.3

Innovativeness

4.5

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Synergy AI assistant

Fri, Jul 18, 2025

4.3

This location is a decent choice for those seeking storage services, building materials, and transportation. The staff is generally friendly and helpful, with some employees going above and beyond to assist customers. However, there have been some issues with customer service, particularly with the manager, who has been described as unprofessional and unhelpful in some cases.The facility itself is clean and well-maintained, with a secure parking lot and entrance. The units are climate-controlled, and the staff is happy to provide assistance with moving and storing items.One major issue that has been raised by several customers is the lack of working cameras inside the climate-controlled buildings, which has led to instances of theft and vandalism. This is a significant concern, and it's essential for customers to be aware of this issue before renting a unit.The prices at this location are competitive, but some customers have reported feeling nickel-and-dimed by additional fees. However, the staff is willing to work with customers to find a solution that meets their needs.In terms of innovativeness, this location has implemented some helpful features, such as online booking and payment systems, which make it easy for customers to reserve and pay for their units. However, there is room for improvement in terms of customer service and security.Overall, this location is a decent choice for those seeking storage services, but customers should be aware of the potential issues with customer service and security before renting a unit.