San Antonio
Dairy Queen
Overview
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Features
NFC mobile payments
Groups
Late-night food
Parking
Credit cards
Casual
High chairs
Free street parking
Dessert
Wheelchair accessible parking lot
Seating
Dine-in
Wheelchair accessible entrance
Family-friendly
Lunch
Good for kids
Solo dining
Free parking lot
Coffee
Takeout
Wheelchair accessible seating
Dinner
Quick bite
Dinner
Kids' menu
Wheelchair accessible restroom
Drive-through
Lunch
Debit cards
Restroom
Delivery
Photos & videos
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Overall
Quality
Pricing
Innovativeness
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The location has received a decent rating from customers, but there are some areas for improvement. The overall experience is average, with a score of 3.5 out of 5. The quality of the food and service is also average, with a score of 3.5. However, the pricing is considered to be reasonable, with a score of 4.5. The location tries to innovate with its menu and services, but it's not at the forefront of innovation, with a score of 4.2.The location is convenient for customers, with a drive-thru, free parking lot, and wheelchair accessibility. However, there have been some issues with customer service, including long wait times, incorrect orders, and unfriendly staff. Some customers have also reported issues with the quality of the food, including cold fries and burgers. On the other hand, some customers have praised the staff for being friendly and helpful, and the location for having a clean and welcoming atmosphere.Overall, the location seems to be struggling with consistency and customer satisfaction, but it has the potential to improve with better training and attention to detail. The management team needs to work on addressing the issues and providing a better experience for customers.Some specific issues that need to be addressed include:* Long wait times, especially during peak hours* Incorrect orders and miscommunication with customers* Unfriendly staff and lack of customer service skills* Quality control issues with food, including cold fries and burgers* Inconsistent pricing and menu offeringsHowever, the location also has some strengths, including:* Convenient location and parking options* Wheelchair accessibility and accessible entrance* Friendly staff and clean atmosphere* Reasonable pricing and variety of menu optionsTo improve, the location could focus on:* Hiring and training staff with better customer service skills* Improving quality control and consistency with food preparation* Streamlining the ordering and pickup process to reduce wait times* Offering more competitive pricing and menu options* Investing in technology and innovation to improve the customer experience.
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Hours
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Saturday
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Categories
Restaurants & Catering
Restaurants
Fast Food
Cafes
Fast food restaurant
Ice cream shop
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