This nail salon has a decent overall rating, but there are some areas that need improvement. The quality of service seems to be a major concern, with many customers reporting issues with their nails, such as uneven shapes, poor polish jobs, and even physical harm. Some customers have also reported rude service from staff, which is unacceptable. On the other hand, the pricing is generally considered reasonable, and the innovativeness of the salon is somewhat of a highlight, with some customers raving about the unique designs and techniques used by the nail techs. However, it's clear that the salon needs to focus on improving the quality of service and ensuring that customers are treated with respect and care. A major issue that needs to be addressed is the inconsistent quality of the nail work, with some customers reporting excellent results and others reporting poor workmanship. This inconsistency is a major concern and needs to be addressed by the salon. Additionally, the salon needs to work on its customer service skills, as many customers have reported being treated rudely or being made to feel unwelcome. With some improvements in these areas, this salon could potentially become a top-rated destination for nail services.