This storage facility is a well-rounded option for customers. The staff is generally friendly and helpful, with many reviewers praising the professionalism and courtesy of the employees. The facility is well-maintained, with clean and secure units, and the location is convenient for many customers. The pricing is competitive, and some reviewers have mentioned that they were able to find a good deal. However, there are some issues with customer service, as some reviewers have experienced problems with late fees, broken units, and unresponsive management. It's also worth noting that the facility has had some issues with pests and rodents, and some reviewers have complained about the lack of security cameras. Overall, this facility is a good option for customers who are looking for a convenient and affordable storage solution, but may want to exercise caution when it comes to customer service and facility maintenance. The biggest issue with the facility is the double billing and late fee problem, as mentioned by one of the reviewers. The staff seems to be friendly and helpful, but there is a lack of effective management, which leads to problems with the facility's operations. The facility's location is convenient, but it's not a major selling point.