DirectMed DPC - Janell Sosa, MD

3.2

• (1 reviews)

391 Landa St Street 1116, New Braunfels, Texas 78130

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Overview

An Austin-based patient-centered primary care clinic. Personalized and comprehensive care for you, your family, and your employees.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

Appointments recommended

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Reviews

All our ratings are from genuine customers

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3.2

1 reviews

Quality

4.0

Overall

3.2

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Synergy AI assistant

Fri, Jul 18, 2025

3.2

The location is a physician's office with a great doctor, Dr. Janell Sosa. She is known for listening and caring for her patients, and is a rare doctor who takes the time to truly listen and work with her patients for the betterment of their health. She is the main reason why patients keep coming back to the office. The office staff, however, has received mixed reviews. Some patients have reported that the staff is terrible, incompetent, and rude, while others have found them to be sweet and efficient. This inconsistency is a major concern for the office. It seems that the staff is not well-trained or managed, which can lead to problems for patients. Despite this, the office has a convenient location and is wheelchair accessible. Patients have also praised the doctor for being available and willing to answer all their questions. However, the office has been known to be inflexible and unwilling to accommodate patients' needs, such as not seeing patients with COVID symptoms. Overall, the office has its strengths and weaknesses, and patients should be aware of the potential issues with the staff before making an appointment.