This medical practice has a good overall score, but falls short in some areas. The quality of care seems to be one of the strengths, with most patients praising their doctor's bedside manner and attention to their concerns. However, the wait times are a significant issue, with some patients waiting for hours to see the doctor or get their appointments rescheduled. It's also worth noting that some staff members are described as rude and uncaring, which is disappointing given the good reputation of the practice. On the other hand, the pricing is considered to be fair, and the practice is credited with being innovative in some aspects. One major issue that stands out is the lack of responsiveness from the office staff, with some patients having to wait multiple hours to get their calls returned or having difficulty getting appointments scheduled. Overall, while this practice has its strengths, it needs to work on improving its wait times and staff responsiveness to live up to its full potential.