San Antonio
Dr. John Lee
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Overall
Quality
Pricing
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The location is a medical office with a variety of amenities, including wheelchair accessibility and a restroom. It has a co-branding relationship with Dr. John Lee, a physician. However, some clients have reported issues with customer service and management. They have mentioned being overcharged, having difficulty obtaining refunds, and being treated rudely by staff. On the other hand, some clients have praised Dr. Lee's compassionate care and intelligence. The office has a rating of 3.0 on third-party review sites, with two 1-star reviews and two 5-star reviews. Despite the mixed reviews, the location seems to be well-equipped and has a good physical presence. However, the management and customer service issues may impact the overall experience. The most notable issue is the lack of transparency and communication with clients, particularly regarding refunds and medication refills. Some clients have reported feeling rushed during appointments and having difficulty getting records or medication refills. This has led to frustration and a sense of vindictiveness from the staff. While the office has a good rating for quality and pricing, the innovativeness score is missing, and there is a need for improvement in customer service and management. The office's co-branding with Dr. Lee and its wheelchair accessibility are positive features, but the overall experience may be impacted by the issues mentioned above.
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Categories
Medical Service
Other Medics
Physicians
Family practice physician
Practitioner service location
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