San Antonio
Dr. Najah Al Shalchi
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
Appointment required
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Overall
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This medical office has its issues, primarily due to unprofessional staff members. Many patients have experienced difficulties when trying to schedule appointments or contact the office, which often fails to return calls. The receptionists, particularly the heavyset lady with long hair, have been reported to be rude and dismissive to patients, even going so far as to shut down the TV when an elderly couple politely asked to lower the volume. This behavior is unacceptable, especially towards older adults. On the other hand, some patients have praised Dr. Al Shalchi for his informative and patient approach to diagnosis and treatment. However, the poor customer service and uncooperative staff are major turn-offs for many. A significant number of reviewers have expressed frustration with the office's inability to address these issues. As a result, it is essential for the office to work on improving staff training and customer service to ensure a more positive experience for patients.
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Categories
Medical Service
Other Medics
Internist
Practitioner service location
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