Dr. Susan P. Novak

3.9

• (1 reviews)

502 Madison Oak Dr Drive 245, San Antonio, Texas 78258

See All photos

Directions

Call now

Website

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

Appointments recommended

Photos & videos

See All

Reviews

All our ratings are from genuine customers

Submit a review

3.9

1 reviews

Pricing

4.9

Overall

3.9

Quality

4.3

Innovativeness

4.2

Submit a review

Synergy AI assistant

Fri, Jul 18, 2025

3.9

This business has received an overall rating of 4.2, indicating a positive experience for most clients. The quality of care provided by Dr. Susan P. Novak and her staff is rated 4.3, suggesting that they are thorough and listen to their patients' concerns. The pricing for services is rated 4.9, indicating that clients feel that the costs are reasonable and affordable. The innovativeness of the practice is rated 4.2, suggesting that they are adapting to new medical developments and technologies. However, some clients have expressed frustration with the scheduling and communication processes, citing long wait times and difficulty in getting in touch with the doctor or her staff.One client reported a negative experience due to the staff's inability to take care of them after a miscarriage, which led to sepsis. Another client was left waiting for over two hours to see the doctor, only to be told that she had a meeting and wouldn't be available. These experiences highlight the need for improvement in the practice's communication and patient care.Despite these issues, many clients have praised Dr. Novak's professionalism, kindness, and ability to make them feel comfortable during exams. Some have mentioned that she takes the time to listen to their concerns and provide thorough explanations, which has helped to alleviate anxiety and build trust.It's worth noting that the practice has a wheelchair-accessible entrance, parking lot, and restroom, making it accessible to clients with mobility issues. The working hours are also convenient, with extended hours on weekdays and regular hours on weekends.Overall, while there are some areas for improvement, the majority of clients have reported a positive experience with Dr. Novak and her staff. With a focus on addressing the scheduling and communication issues, this practice has the potential to provide exceptional care to its clients.