business or service...

San Antonio

Dunkin'

2.2

• (1 reviews)

14048 Culebra Rd Road 118, San Antonio, Texas 78254

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Directions

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Website

Overview

Long-running chain serving signature breakfast items & a variety of coffee drinks.

Features

Comfort food

Great tea selection

Credit cards

Tourists

Casual

High chairs

Free street parking

Dessert

Wheelchair accessible parking lot

Seating

Dine-in

Wheelchair accessible entrance

Family-friendly

Good for kids

Solo dining

Free parking lot

Coffee

Takeout

Wheelchair accessible seating

Dinner

Curbside pickup

Quick bite

Wheelchair accessible restroom

Breakfast

Drive-through

Great coffee

Lunch

Debit cards

Breakfast

Restroom

Delivery

Brunch

Photos & videos

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Reviews

All our ratings are from genuine customers

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2.2

1 reviews

Overall

2.2

Quality

2.5

Pricing

3.5

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Synergy AI assistant

Thu, Jul 17, 2025

2.2

This location has been a letdown for many customers. The biggest issue is the consistent stock shortages, with customers reporting being out of donuts, coffee, and other essential items. This is frustrating, especially when visiting a donut shop. The staff seems to be struggling with managing inventory, leading to poor customer service. Many reviewers have mentioned long wait times, even when the store is not busy, and some have reported being ignored by staff.The store's reputation has been damaged by these issues, and it's clear that the management needs to step up and improve the situation. The staff seems to be friendly and courteous, but they're hindered by the store's operational problems.One reviewer mentioned that the store's inventory issues may be due to poor management, suggesting that the store is not properly forecasting demand or ordering supplies. This is a common problem in the food service industry, but it's especially concerning when it affects a business like a donut shop that relies on having a wide variety of products available.The location's atmosphere is casual and welcoming, with some reviewers mentioning that the store is clean and well-maintained. However, the overall experience is marred by the service issues and stock shortages.It's worth noting that some reviewers have mentioned that the store's employees are friendly and courteous, but this is not enough to make up for the store's operational problems. The store needs to address these issues and provide a better experience for its customers.One reviewer mentioned that the store's drive-through service is "horrible and takes forever," and another reviewer mentioned that they were ignored for 10 minutes while staff dealt with drive-thru traffic. These experiences are unacceptable and suggest that the store needs to improve its efficiency and customer service.Overall, this location is a disappointment and fails to meet the expectations of many customers. It needs to address its operational problems and provide a better experience for its customers.