E M Ellis Realty

4.0

• (1 reviews)

980 Talley Rd Road, San Antonio, Texas 78253

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Overview

For all, your San Antonio real estate needs and questions on buying, selling or renting a home in San Antonio and surrounding areas

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

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Reviews

All our ratings are from genuine customers

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4.0

1 reviews

Quality

4.1

Overall

4.0

Innovativeness

4.5

Pricing

4.8

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Synergy AI assistant

Thu, Jul 17, 2025

4.0

This business location seems to be a solid choice for those looking for real estate and property management services. The overall rating is high, indicating a positive experience for most customers. However, there is one issue that has been mentioned multiple times: quality of service. Some customers have expressed dissatisfaction with the level of professionalism and communication from the staff, particularly in handling maintenance requests and resolving issues.Despite this, the business has received numerous glowing reviews from satisfied customers who have praised the team's responsiveness, expertise, and ability to find the perfect properties. Many have expressed gratitude for the personalized service and attention to detail provided by Mary Ellis and Jennifer Oropeza.The business is wheelchair accessible, with a parking lot and entrance designed to accommodate people with mobility issues. The working hours are regular and consistent, with Monday to Friday hours from 8:30 AM to 5:00 PM and Saturday hours from 8:00 AM to 1:00 PM.Overall, this business location appears to be a good option for those seeking real estate and property management services in San Antonio. While there may be some quality control issues to address, the team's commitment to customer satisfaction and their expertise in the field are major strengths.The business has a clear website and contact information, making it easy for potential customers to get in touch and learn more about their services. The Co-Brands section highlights the partnership with E M Ellis Realty, which suggests a strong professional network and expertise in the industry.One notable aspect of the business is their ability to work with out-of-state clients, as evidenced by the reviews from customers who have purchased properties in San Antonio despite being based in other states. This suggests that the business is well-equipped to handle complex transactions and provide personalized service to clients from diverse backgrounds.However, it's worth noting that some customers have expressed frustration with the business's billing practices and handling of maintenance requests. One customer reported being charged for a minor repair without prior notice, while another customer experienced delays in resolving an issue with their rental property.Overall, while this business location has many strengths, there are some areas for improvement, particularly in terms of quality of service and communication. With some adjustments to their processes and procedures, they could potentially become an even more effective and customer-centric business.