San Antonio
El Pollo Loco
6.30
6.30
Overview
Fast-food chain outpost known for Mexican classics made with fire-grilled chicken.
Features
NFC mobile payments
Groups
Comfort food
Late-night food
Parking
Onsite services
Credit cards
Tourists
Casual
High chairs
Free street parking
Dessert
Wheelchair accessible parking lot
Seating
Dine-in
Wheelchair accessible entrance
Family-friendly
No-contact delivery
Lunch
Small plates
Good for kids
Solo dining
Free parking lot
Food
Takeout
Wheelchair accessible seating
Dinner
Quick bite
Catering
Dinner
Fast service
Kids' menu
Wheelchair accessible restroom
Drive-through
Healthy options
Lunch
College students
Debit cards
Counter service
Restroom
Delivery
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Quality
Overall
Innovativeness
Pricing
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The business is located in a convenient area with ample parking options, including free street parking and a free parking lot. The atmosphere is casual and suitable for various crowds, including tourists, groups, families, and college students. The staff is often friendly and helpful, with some employees, such as Juan, standing out for their exceptional customer service. However, there have been instances where the service was slow or the staff was not attentive.Some customers have expressed disappointment with the quality of the food, citing issues with dry chicken, lukewarm temperature, and overpriced portion sizes. Others have praised the flavors and freshness of the food, particularly the grilled chicken. The restaurant's interior is clean, but some areas can be dirty or messy, and there have been reports of flies present.The business has a strong presence in the community, with many customers appreciating the restaurant's late-night hours, catering options, and quick service. However, there have been complaints about the lack of certain menu items, inconsistent portion sizes, and unprofessional behavior from some staff members.Overall, the business has a solid reputation, with a majority of customers expressing satisfaction with their experiences. However, it is essential for the business to address the concerns and issues raised by some customers to maintain a high level of quality and service.
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