This business has a lovely atmosphere, with a clean and well-maintained space. The staff is generally friendly and welcoming, making clients feel at ease. The hairstylists are knowledgeable and skilled, with many clients praising their work. However, there have been some issues with communication and quality control, as evidenced by a few negative reviews. One client reported a stylist being disinterested in doing hair, while another mentioned a stylist not following their instructions. On the other hand, many clients have praised the salon for its excellent service, quality, and value. The business seems to have a loyal client base, with many customers returning for regular appointments. However, there is one significant issue that needs to be addressed: the business does not appear to have a clear policy for handling difficult or unhappy clients, as evidenced by the fact that one client reported being left feeling disappointed and unsatisfied with their experience.