Ellie Mental Health

2.8

• (1 reviews)

3016 Independence Dr Drive 105, New Braunfels, Texas 78132

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Overview

Join the Ellie Mental Health Family in Columbus, Georgia and get compassionate and personalized care in a judgment-free zone.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

Appointments recommended

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Reviews

All our ratings are from genuine customers

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2.8

1 reviews

Quality

2.5

Pricing

4.8

Overall

2.8

Innovativeness

3.2

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Synergy AI assistant

Thu, Jul 17, 2025

2.8

The location of Ellie Mental Health in New Braunfels has received mixed reviews from clients. The overall experience is somewhat satisfactory, but there are concerns about the quality of service. The business seems to struggle with issues related to billing and client communication. Several clients have reported incorrect charges, delayed refunds, and difficulties in resolving billing concerns. The location has a wheelchair-accessible entrance, parking lot, and restroom, making it convenient for clients with mobility issues.The staff is described as "sweet" and "kind," with some clients praising the therapists for their helpfulness and understanding. However, others have reported feeling overwhelmed by the therapists' inexperience and lack of direction. There have been instances of therapists leaving the practice abruptly, leaving clients without a suitable replacement.The online therapy option is a plus for some clients, as it provides flexibility and convenience. However, the billing process has been criticized for being complicated and inconsistent. Some clients have reported being charged more than expected, while others have faced difficulties in getting refunds or resolving billing issues.Despite these concerns, the location seems to have a clear and well-structured process for handling billing concerns, as evident from the owner's responses to client complaints. However, the issue of billing errors and miscommunication persists, casting a shadow over the overall quality of service.One of the major issues that stands out is the lack of transparency and accountability in the billing process. Several clients have reported feeling taken advantage of, with some even suggesting that the location prioritizes making money over providing quality service.Overall, while Ellie Mental Health in New Braunfels has its strengths, such as a convenient location and wheelchair accessibility, the issues related to billing and client communication are significant concerns that need to be addressed.