The location is easily accessible, with a wheelchair-accessible parking lot and entrance, which is a definite plus. The staff is friendly and welcoming, with some employees, such as Daisha, going above and beyond to make customers' experiences less stressful. However, there have been some issues with cleanliness, as mentioned by a customer who found the car they rented to be dirty on the inside. Despite this, the management has been responsive and apologetic, showing a commitment to customer satisfaction. The location's highlights, including active military discounts, are a great feature. Unfortunately, there have been reports of poor service, with one customer experiencing rudeness from a manager. Despite this, the majority of reviews are positive, with many customers praising the location's staff and service.