San Antonio
Equimax Management
Features
Wheelchair accessible parking lot
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Overall
Quality
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This property management location seems to have several issues. The overall experience for tenants appears to be subpar, with many complaints about responsiveness, professionalism, and quality of service. The staff, including property managers and maintenance personnel, have been reported to be unfriendly and unhelpful in some cases. There is also a lack of accountability and follow-through on issues, with some tenants experiencing long wait times or unreturned calls.One notable issue is the inconsistent management style, with some tenants being treated poorly while others receive good service. The property itself seems to be poorly maintained, with issues such as mold, poor air quality, and unclean grounds reported by several tenants. The communication breakdown between the office and maintenance team has also led to frustration and delays in resolving problems.There are also concerns about the treatment of apartment locators, who report being left unpaid and unsupported by the company. The lack of transparency and responsiveness from the property manager, Kelly, has led to distrust and frustration among tenants.However, it's worth noting that some tenants have had positive experiences with the senior manager and the leasing representative, Hana, who have been reported to be helpful and kind. Overall, the property management location seems to be struggling with consistency, accountability, and customer service, which needs to be addressed to improve the experience for tenants.
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Categories
Real Estate
Property Management
Financial Service
Property management company
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