The business is a swimming pool specialist located in San Antonio City. They have a strong online presence, with TV ads and a website, which is a good start. However, there seems to be a lack of a user-friendly app or platform to interact with customers, as pointed out by a reviewer. The staff, including the owner, Jose, seem to be polite and professional, but their communication skills could be improved. Some reviewers have mentioned that they struggled to get in touch with the business after the initial estimate.The business has a good reputation, with a high overall rating and many positive reviews. They seem to deliver high-quality work, with reviewers praising their attention to detail and professionalism. However, there is one negative review that mentions a lack of follow-up and poor communication.The pricing is generally good, with reviewers mentioning that they were able to save money compared to other businesses. However, the business could work on being more transparent about their pricing and services.Overall, the business has a strong foundation, but could benefit from improving their communication skills and investing in a more user-friendly platform.