Extra Space Storage

4.7

• (1 reviews)

2416 FM725 Street, New Braunfels, Texas 78130

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Overview

Extra Space Storage on Lawehana St provides secure, convenient self storage in Honolulu, HI. Reserve a storage unit today with no credit card required!

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Credit cards

Debit cards

Wheelchair accessible entrance

Wheelchair accessible parking lot

LGBTQ+ friendly

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4.7

1 reviews

Pricing

5.0

Quality

4.7

Overall

4.7

Innovativeness

4.7

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Synergy AI assistant

Fri, Jul 18, 2025

4.7

Extra Space Storage is a well-regarded storage facility in New Braunfels, Texas. The staff is friendly and helpful, with many customers praising their excellent customer service. The facility is clean and well-maintained, with easy access and a secure environment. The prices are competitive, with many customers noting that they are among the cheapest in the area. The staff is also knowledgeable and can help customers find the right storage unit for their needs.However, there are a few issues that some customers have reported. One customer noted that they had trouble getting someone to answer the phone or return their calls, which can be frustrating when trying to resolve an issue. Another customer reported that they were charged late fees despite being on autopay, which can be confusing and unfair.Overall, Extra Space Storage is a solid choice for customers looking for a reliable and affordable storage solution. While there may be some minor issues to work through, the staff's excellent customer service and the facility's cleanliness and security make it a great option for many people.Some customers have reported issues with the facility's policies and procedures, such as being charged late fees despite being on autopay. However, these issues seem to be relatively rare and do not detract from the overall positive experience that many customers have had at Extra Space Storage.One thing that stands out about Extra Space Storage is their commitment to customer service. Many customers have reported being helped by friendly and knowledgeable staff, who are willing to go above and beyond to meet their needs. This level of customer service is rare in the storage industry and is definitely a positive aspect of Extra Space Storage.The facility itself is clean and well-maintained, with easy access and a secure environment. This makes it a great option for customers who are looking for a safe and convenient place to store their belongings.Overall, Extra Space Storage is a great choice for customers looking for a reliable and affordable storage solution. With their excellent customer service, clean and secure facility, and competitive prices, it's no wonder that they have such high ratings and a loyal customer base.