The overall experience at this Eyemart Express location is quite positive, with an average rating of 4.7 out of 5. The quality of service and products seems to be the area that needs the most improvement, with an average rating of 4.4. However, the pricing is very competitive, with an average rating of 4.9. The store's innovativeness, in terms of its offerings and services, is also noteworthy, with an average rating of 4.5.The store's wheelchair accessibility features, such as the wheelchair-accessible restroom, parking lot, and entrance, are definitely a plus. The fact that they offer NFC mobile payments, debit card, and credit card payments also makes it convenient for customers.Many customers have praised the friendly and helpful staff, particularly Jennifer, Arsenia, and Betty, who have gone above and beyond to ensure that customers are satisfied with their experience. The store's quick turnaround time for glasses, with some customers receiving their glasses in under an hour, is also a significant advantage.However, there have been some issues with customer service, as seen in the review from Josh, who had to wait over an hour to be checked in and was not attended to promptly. The owner has responded to this review, apologizing for the inconvenience and assuring that the issue will be addressed.Overall, this Eyemart Express location seems to be a good option for those in need of eye care services, with its competitive pricing, friendly staff, and quick turnaround time. However, it's essential to note that some customers may have to wait a while to be attended to, and the quality of service may vary depending on the staff member.