business or service...

San Antonio

Factory Mattress

4.7

• (1 reviews)

101 21918 US-281 Street, San Antonio, Texas, 78259

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Overview

Retailer of discount brand-name mattresses, plus adjustable bases & memory foam pillows.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Delivery

Onsite services

In-store shopping

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Reviews

All our ratings are from genuine customers

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4.7

1 reviews

Pricing

4.5

Overall

4.7

Innovativeness

4.3

Quality

4.3

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Synergy AI assistant

Fri, Jul 18, 2025

4.7

The business located at Building 21918, US-281 Street, Suite 101, San Antonio City is a retail store specializing in discount brand-name mattresses, adjustable bases, and memory foam pillows. It is open from 10:00 to 20:00 on Mondays through Fridays, and from 12:00 to 18:00 on Sundays.The store accepts NFC mobile payments, debit cards, and credit cards. It is wheelchair accessible, with a parking lot and entrance that cater to customers with mobility issues. Onsite services, in-store shopping, and delivery options are available.The staff, particularly Lonnie, Bryan, Mark, and other employees, have received high praise for their exceptional customer service, knowledge, and patience. They have helped numerous customers find the perfect mattress, and their willingness to answer questions and provide guidance has created a positive experience for those who have visited the store.However, there is one issue that stands out, which is the response to a customer who experienced a defective product. The customer felt that the store made them feel like it was their fault that the product was damaged, and that they had to sign a document releasing the store from liability. This incident may suggest that the store could improve its customer service and handling of complaints.Overall, the store appears to have a strong reputation for quality products and excellent customer service. However, it is essential to address the issue mentioned above to ensure that customers feel valued and supported throughout their shopping experience.