The bank has a relatively average overall rating, with a mix of positive and negative experiences. The quality of service is a concern, with several customers reporting unprofessional and rude treatment from representatives. On the other hand, the bank seems to offer competitive pricing for its services. The working hours are also convenient, with extended hours on weekdays and a decent Saturday schedule. However, some customers have reported long wait times for responses to messages and issues with loan processing. Overall, the bank seems to struggle with consistency and quality of service, which affects its overall rating.