Farmers Insurance - Carlos Cruz

4.9

• (1 reviews)

14145 Nacogdoches Rd Road 102, San Antonio, Texas 78247

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Overview

Contact Charles Meza, your Farmers Insurance agent in Palm Desert, CA 92211, specializing in Auto, Home, Business Insurance and more.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Wheelchair accessible seating

Onsite services

Online appointments

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Reviews

All our ratings are from genuine customers

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4.9

1 reviews

Quality

4.7

Innovativeness

4.8

Overall

4.9

Pricing

4.6

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Synergy AI assistant

Fri, Jul 18, 2025

4.9

The Carlos Cruz Agency is a reliable and trustworthy insurance provider with a strong reputation for excellent customer service. The agency's office, located at Building 14145, Nacogdoches Rd Road, Suite 102, in San Antonio, is easily accessible with wheelchair-friendly facilities, including seating, restrooms, and parking. Onsite services are available, and online appointments can be scheduled for added convenience. The agency's staff, including agents like Carlos Cruz, Carlos, Rich, Kristen, Hugo, Ian, and Amory, are knowledgeable, patient, and professional, making them a joy to work with.While some customers have reported minor issues, such as extended wait times or difficulty canceling policies, these have been addressed promptly by the agency's staff. Many customers have praised the agency's staff for going above and beyond to find the best rates and coverage for their policies.The agency's business hours, Monday through Friday from 9:00 am to 6:00 pm, offer ample time for clients to visit or schedule appointments. The phone number, +12103874047, and web link, https://agents.farmers.com/ccruz, make it easy to get in touch or access additional information.One minor issue that stands out is the occasional long wait time for customers who call in. However, this appears to be an isolated issue, and the agency's staff are generally quick to respond to inquiries and resolve any issues that may arise.Overall, the Carlos Cruz Agency is a top-notch insurance provider with a strong commitment to customer satisfaction and exceptional service.