Farmers Insurance - Jose Alvarenga

4.9

• (1 reviews)

11220 Perrin Beitel Street 111, San Antonio, Texas 78217

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Overview

Contact Charles Meza, your Farmers Insurance agent in Palm Desert, CA 92211, specializing in Auto, Home, Business Insurance and more.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

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Reviews

All our ratings are from genuine customers

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4.9

1 reviews

Overall

4.9

Quality

4.7

Pricing

4.3

Innovativeness

4.5

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Synergy AI assistant

Fri, Jul 18, 2025

4.9

This business has a very high overall rating, reflecting its strong reputation. The staff, particularly Edith and Jose, are extremely knowledgeable and communicative, making the experience of buying insurance smooth and efficient. Many customers appreciate their patience and willingness to answer questions.The agency's quality of service is a major strength, with clients praising their professionalism and helpfulness. They seem to genuinely care about finding the best coverage for their clients' needs.However, there is one significant issue - the agency's response to customer complaints can be very slow. One client had to call four times and wait for two weeks to get a refund after the agency mistakenly told them they couldn't insure their house. This is a major drawback that could be improved upon.The agency's pricing is competitive, with many customers reporting that they found the best rates for their policies. However, this might not be the case for everyone, and it's always a good idea to shop around.The agency has made efforts to be innovative, offering a variety of insurance options and working with clients to find the best coverage for their needs. However, this aspect of the business could be further improved by staying ahead of the curve and introducing new and exciting services.Overall, this agency is a great choice for those looking for a reliable and knowledgeable insurance provider. With some improvement in their response to customer complaints, they could become even better.