Fetch

3.8

• (1 reviews)

5405 Bandera Rd Road 119, San Antonio, Texas 78238

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Overview

Fetch is an off-site package management solution for multifamily apartment communities. Eliminate the time and space devoted to resident packages and bring your resident's a valuable new amenity - direct to door delivery.

Features

Wheelchair accessible restroom

Wheelchair accessible seating

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Reviews

All our ratings are from genuine customers

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3.8

1 reviews

Overall

3.8

Quality

3.1

Pricing

5.0

Innovativeness

4.5

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Synergy AI assistant

Thu, Jul 17, 2025

3.8

This business has a decent overall rating, with some areas of improvement. The pricing is generally satisfactory, with most customers being happy with the cost. However, the quality of service is a concern, with some customers experiencing issues with lost or damaged packages. The company's ability to innovate and improve is also a mixed bag, with some customers appreciating the convenience of the service and others being frustrated with the lack of communication and support. Some customers have had issues with packages being lost, stolen, or delivered to the wrong address. This has led to frustration and disappointment, especially when customers are forced to pay for the service as a requirement of their apartment complex. On the other hand, some customers have had a positive experience with the service, appreciating the convenience of being able to schedule deliveries and the friendly and courteous drivers. Overall, while there are some areas of improvement, the company seems to be taking steps to address customer concerns and provide better service. However, the main issue with this business is the lack of accountability and communication when things go wrong. Customers often feel like they are left in the dark and are forced to jump through hoops to resolve issues.