The restaurant Firehouse Subs has an overall score of 4.2 out of 5. While the quality of the food is somewhat lacking with a score of 3.1, the pricing is very competitive with a score of 5.0. The restaurant has managed to innovate and stay up-to-date with a score of 4.5. However, there is one major issue that needs to be addressed. In one of the reviews, a customer reported that they were not greeted by staff and were made to wait for a long time for their order, despite being present at the location well before the posted closing time. This lack of service and disregard for customers' time is unacceptable and needs to be addressed by the management. Despite the negative review, the restaurant has generally positive feedback from customers, with many praising the friendly staff, cleanliness, and delicious food. The restaurant's parking lot is also mentioned as a major perk, with many customers appreciating the free parking. The restaurant's accessibility is also noted as a major plus, with many customers mentioning that it is wheelchair accessible. Overall, while Firehouse Subs has some areas for improvement, it is clear that it is a popular and well-regarded restaurant in the area. With some adjustments to the service and quality of food, it could easily become a 5-star restaurant.