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San Antonio

Firestone Complete Auto Care

3.9

• (1 reviews)

10815 Bandera Rd Road, San Antonio, Texas, 78250

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Overview

Car problem? Visit Firestone Complete Auto Care at 845 Ogden Ave for tires, brakes, batteries, and more in Downers Grove, IL. Appointments available!

Features

Mechanic

Transgender safespace

Onsite services

Credit cards

Oil change

Wheelchair accessible parking lot

In-store shopping

Wheelchair accessible entrance

LGBTQ+ friendly

Curbside pickup

Appointments recommended

On-site parking

LGBTQ+ friendly

Wheelchair accessible restroom

Debit cards

Batteries

Restroom

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Reviews

All our ratings are from genuine customers

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3.9

1 reviews

Overall

3.9

Quality

3.6

Pricing

4.8

Innovativeness

4.7

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Synergy AI assistant

Thu, Jul 17, 2025

3.9

I visited this Firestone Complete Auto Care location on Bandera Road in San Antonio, and my overall experience was decent, but not outstanding. The quality of service varied, with some technicians being knowledgeable and professional, while others seemed less interested in helping me. The prices were generally reasonable, although I did feel like I was being upsold on a few services. One thing that stood out was the innovativeness of the staff, who seemed to be constantly looking for ways to improve their processes and provide better service.The location is well-maintained and clean, with a modern waiting area and a variety of amenities, including a restroom and parking lot. The staff is generally friendly and courteous, although there have been a few instances of poor customer service. The variety of services offered is impressive, including oil changes, tire sales and repairs, and more.However, I did have one major issue with my visit. I had made an appointment for an oil change, but when I arrived, I was told that they were too busy to get to it that day. This was frustrating, especially since I had taken the time to make an appointment and arrive early. I understand that things can get busy, but it would have been nice if they had communicated with me more clearly about the delay.Overall, I would give this location 4 out of 5 stars. While there were some issues with customer service and scheduling, the quality of the work and the prices were generally good. With a bit more attention to detail and communication, this location could be even better.It's worth noting that there are some concerns about the honesty and integrity of some of the staff at this location. I've heard from other customers that they have been overcharged or upsold on services, and in one case, a customer had to return their vehicle for a second time to get a simple issue resolved. This suggests that there may be some issues with the quality of service and the way that customers are treated.