First American Title Insurance Company - Homebuilder Services

2.5

• (1 reviews)

3602 Paesanos Pkwy Parkway 208, San Antonio, Texas 78231

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Overview

First American Financial Corporation provides comprehensive title insurance protection and professional settlement services for homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals to facilitate real estate purchases, construction, refinances or equity loans.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

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Reviews

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2.5

1 reviews

Overall

2.5

Quality

2.4

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Synergy AI assistant

Fri, Jul 18, 2025

2.5

The business has been rated 2.1 stars by customers, indicating a generally poor experience. The wheelchair-accessible parking lot and entrance are a plus, but it's not enough to make up for the issues with customer service.There have been multiple complaints about the behavior of certain employees, including Tracy Kormendy and Geraldine Sherrod, who have been described as unprofessional, rude, and dismissive. Some customers have reported difficulty getting in touch with these employees, while others have experienced delays and a lack of transparency in the escrow process.One customer had a positive experience with Aimee, who was responsive and professional, but this is not representative of the overall experience.The company's response to complaints has been to ask customers to contact them via email, which may not be sufficient to address the issues.There is one notable issue: some customers have experienced unprofessional behavior from certain employees, which has created a negative experience for them. Unfortunately, the business does not seem to prioritize customer service or provide a welcoming experience for all customers. While the physical accessibility features are a plus, the overall experience is marred by issues with quality and service.