The location is easily accessible with a wheelchair accessible parking lot, which is a great feature for customers with mobility issues. The staff at Forward Air Inc is friendly and helpful, as mentioned by several clients. The company provides reliable pickup services, as seen in the feedback from clients who had their freight picked up exactly when promised.The location is wheelchair accessible, which is a great feature for customers with mobility issues. However, the handling of certain packages has been a problem in the past, as evidenced by a complaint from a client whose crate was damaged during shipping.The company has a strong focus on customer satisfaction, as seen in the glowing reviews from clients who received excellent service from the staff. The San Antonio office, in particular, has a good reputation for providing excellent service.Overall, Forward Air Inc is a reliable and efficient courier service that provides good value for its customers. The location is well-suited for businesses and individuals who need to ship packages quickly and reliably.It's worth noting that the company's handling of damaged packages needs improvement, as seen in the complaint from a client who received compensation of only $150 for a damaged crate worth much more.