San Antonio
Fred Loya Insurance
Overview
Fred Loya Insurance offers affordable car insurance, customized for your needs. Our agents are ready to help with your policy. Get a quote!
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating
LGBTQ+ friendly
Transgender safespace
LGBTQ+ friendly
Onsite services
Gender-neutral restroom
Identifies as Latino-owned
Identifies as Latino-owned
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This location provides car insurance and life insurance services, and it's identified as a Latino-owned business. It's also LGBTQ+ friendly and has a transgender safe space. The amenities include a gender-neutral restroom, wheelchair-accessible seating, restroom, and parking lot, as well as wheelchair-accessible entrance. The business offers onsite services and is open from Monday to Friday, with limited hours on Saturday.Despite its commendable efforts to be inclusive and accessible, this location has received mixed reviews. Some customers have praised the business for its friendly staff, quick service, and reasonable rates. However, others have experienced issues with responsiveness, quality of service, and professionalism.Some customers have reported that the business hours are not as advertised, and they've had to wait a long time for service. Others have been dissatisfied with the quality of service, feeling that the staff is not knowledgeable or helpful. There have also been complaints about poor customer service, including being treated like "the worst piece of trash" and being told that they don't qualify for insurance after being initially told that they did.It's worth noting that the business has received several five-star reviews, with customers praising the staff's kindness, helpfulness, and excellent customer service. However, the negative reviews seem to outweigh the positive ones, suggesting that this location has some work to do to improve its overall quality and responsiveness.One of the major issues that this location faces is the lack of consistency in its service. Some customers have reported being treated well, while others have experienced significant problems. This inconsistency can be frustrating and may deter customers from returning.Overall, this location has a lot of potential, but it needs to work on improving its quality of service, responsiveness, and professionalism to meet the needs of its customers.
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Categories
Automotive & Boat Service
Financial Service
Car Insurance
Life Insurance
Auto insurance agency
Insurance company
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