San Antonio
Frost Bank
Overview
Browse all Frost Bank locations in TX for your personal and business banking, investments and insurance needs.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Drive-through
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Innovativeness
Quality
Overall
Pricing
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The location is easy to find, and the building is well-maintained. The parking lot is accessible, and the entrance is also wheelchair accessible. The staff is generally friendly and welcoming. Some customers have praised the quick and friendly service, as well as the cleanliness of the location. However, a few customers have had issues with poor customer service, including long wait times and unhelpful staff. One customer had a particularly bad experience, citing a 40-minute wait to pay a house payment due to the staff's inability to complete the transaction correctly. Another customer reported being unable to cash a check because it was made out to a business, despite having a valid ID and proof of the transaction. On the other hand, some customers have praised the staff's friendliness and the availability of drive-through services. Overall, the location seems to have its strengths and weaknesses, but some customers have had experiences that were not satisfactory. The biggest issue seems to be inconsistent customer service, with some staff members being friendly and helpful while others are not.
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Hours
Closed
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Categories
Financial Service
Banks
Bank
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