San Antonio
GPM Health and Life Insurance Company
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Pricing
Overall
Quality
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The business location is a life insurance company with a wheelchair-accessible parking lot and entrance. The staff is described as kind, courteous, and responsive, with one customer mentioning a particularly helpful agent named Jerelene. However, some customers have had issues with the company, including long wait times for policy processing and payouts, outdated payment methods, and dishonest business practices. One customer was unhappy with the living benefit rider on their policy, which only provided a 5% payout despite their husband's cancer diagnosis. Another customer had to wait 53 hours for an emailed form and 7-10 days for a check to be processed. Despite these issues, the company has a rating of 3.7 stars on third-party ratings, with 15 out of 27 reviews being 5-star reviews. Overall, the company seems to have inconsistent quality and pricing, but some staff members, like Jerelene, are praised for their excellent customer service. The main issue that stands out is the company's lengthy processing times, which can be frustrating for customers in urgent need of assistance.
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Categories
Financial Service
Life Insurance
Insurance agency
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