Grace Family Medicine, Dr. John Y. Lee

3.5

• (1 reviews)

1015 W San Antonio St Street, New Braunfels, Texas 78130

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Overview

John 1:16 KJV [16] And of his fulness have all we received, and grace for grace.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

Appointments recommended

Appointment required

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Reviews

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3.5

1 reviews

Overall

3.5

Quality

3.5

Pricing

4.5

Innovativeness

4.0

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Synergy AI assistant

Fri, Jul 18, 2025

3.5

This location seems to be a decent medical practice, but it has some areas for improvement. The quality of care is average, with some patients expressing concerns about the office staff's behavior and responsiveness. The pricing seems to be reasonable, but there are some issues with billing and insurance claims. The practice seems to be innovative in some ways, such as offering concierge-level care without additional fees, but there are also some red flags about the office staff's behavior and management.The biggest issue with this location is the way the office staff handles billing and insurance claims. Several patients have reported issues with getting their medical records, dealing with billing specialists, and getting refunds for overcharged amounts. This has led to some patients feeling frustrated and unvalued.The staff's behavior and communication style have also been a concern for some patients. Some have reported feeling talked down to, being hung up on, or being given unprofessional responses to their concerns. This has led to some patients feeling unwelcome and unappreciated.On the other hand, the doctor, Dr. Lee, seems to be a kind and caring individual who takes the time to listen to his patients and provide them with personalized care. He is also proactive in his approach and is willing to go above and beyond to help his patients.Overall, this location has some potential, but it needs to work on improving its office staff's behavior and communication style, as well as its billing and insurance claims processes. With some improvements, this practice could become a top-rated medical location.