This medical facility appears to have a mixed reputation among patients. On one hand, several reviewers have expressed satisfaction with the quality of care provided by Dr. Lee, citing his kindness, expertise, and willingness to listen to their concerns. They also appreciate the friendly and efficient support staff. Some reviewers have even praised the office environment, which they find welcoming and small.On the other hand, a significant number of patients have expressed disappointment and frustration with the staff, particularly with Eleanor, who they describe as rude, unprofessional, and condescending. Several reviewers have reported being charged a cancellation fee despite cancelling their appointments well in advance, which they find unfair and problematic.Some reviewers have also criticized the office's scheduling and communication practices, noting that it can be difficult to get an appointment and that the phone lines are often busy or unattended. However, it's worth noting that the office appears to be popular and has a high demand for appointments, which may contribute to some of these issues.One issue that stands out is the office's strict policy regarding medication management, which some reviewers have found to be overly cautious and inflexible. While it's understandable that the office wants to ensure patient safety, some reviewers feel that this policy can be frustrating and unhelpful in certain situations.Overall, this medical facility seems to be a mixed bag, with some patients raving about the quality of care and others expressing frustration with the staff and policies. As with any medical facility, it's essential to weigh the pros and cons and make an informed decision based on your individual needs and experiences.