San Antonio
Great American Cookies
Overview
Mall-based chain selling cookies & brownies offering some specialty flavors, plus cookie cakes.
Features
Credit cards
Debit cards
NFC mobile payments
Takeout
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Dessert
Restroom
Photos & videos
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Quality
Overall
Pricing
Innovativeness
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This location of Great American Cookies has a decent overall rating, but there are some issues with the quality of their products. Some customers have reported receiving bland, almost flavorless cookies that appear to be sitting in the display window for too long. On the other hand, the pricing is generally considered to be reasonable, and the variety of specialty flavors and cookie cakes is a plus. However, the innovativeness of the location is somewhat lacking, as some customers have reported issues with online ordering and pickup. There was an instance when the employee messed up a cookie cake order, and a customer received a text message canceling their order without any explanation. Another customer reported being given a runaround by the staff when they asked about ordering a birthday cake. Furthermore, some customers have expressed disappointment with the service they received, including being given attitude by staff members and being told that they couldn't make a same-day cake despite online ordering policies suggesting otherwise. On the bright side, some customers have reported having a great experience, including receiving excellent customer service and being treated to special deals. Overall, this location seems to be hit or miss, and customers should be prepared for potential issues with quality and service.
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Categories
Restaurants & Catering
Bakery
Cookie shop
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