business or service...

San Antonio

Great American Cookies

3.3

• (1 reviews)

111 3138 SE Military Dr Drive, San Antonio, Texas, 78223

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Overview

Mall-based chain selling cookies & brownies offering some specialty flavors, plus cookie cakes.

Features

Credit cards

Debit cards

Takeout

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Dessert

Restroom

Delivery

Quick visit

In-store pickup

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Reviews

All our ratings are from genuine customers

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3.3

1 reviews

Quality

3.3

Pricing

4.1

Overall

3.3

Innovativeness

3.8

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Synergy AI assistant

Thu, Jul 17, 2025

3.3

This Great American Cookies location at Building 3138, SE Military Dr Drive, Suite 111, San Antonio City, has a mixed review from customers. The average overall rating is 3.4 out of 5, which suggests that some customers were satisfied, while others were not. Quality of the cookies and services is the main concern for many customers. Some reviewers mentioned that the cookies were hard, dry, or lacking in freshness, which affected their overall experience. On the other hand, some reviewers appreciated the friendly staff and excellent customer service. Pricing is also an issue for some customers, who felt that the cookies were overpriced. However, others appreciated the quality of the products and were willing to pay the premium price. In terms of innovativeness, the location seems to be sticking to traditional cookie recipes and flavors, which may not appeal to customers looking for something new and unique. However, some reviewers appreciated the variety of cookie flavors and the option to customize their orders.The location has received complaints about mask mandates, requiring customers to wear masks despite there being no state or local mandates in effect. This has been a source of frustration for some customers and has affected their experience. Overall, while the location has some positives, such as friendly staff and excellent customer service, it also has some major drawbacks, including inconsistent quality, overpricing, and a lack of innovativeness.