business or service...

San Antonio

Great Clips

3.7

• (1 reviews)

8223 Marbach Rd Road 105, San Antonio, Texas 78227

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Overview

Casual salon offering haircuts for adults & kids along with professional styling products for sale.

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Good for kids

Appointments recommended

On-site parking

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Reviews

All our ratings are from genuine customers

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3.7

1 reviews

Pricing

4.2

Innovativeness

3.4

Overall

3.7

Quality

3.7

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Synergy AI assistant

Thu, Jul 17, 2025

3.7

This location seems to have its strengths and weaknesses. The majority of the clients have had positive experiences with their haircuts, praising the friendly and professional staff, especially stylists like Autumn, Ahmani, and Alicia. Many customers have appreciated the convenient online check-in system and the ability to book appointments in advance. The location's parking, cleanliness, and accessibility have also been commended.However, some clients have reported issues with their haircuts, such as uneven cuts, poor communication, and unprofessional behavior from some stylists. A few clients have mentioned that the staff seemed rushed or uninterested in providing good service. Additionally, some customers have experienced long wait times, even after checking in online.Despite these issues, the location's overall rating suggests that it has a solid reputation and a loyal customer base. The Great Clips brand itself has a strong reputation, and the location's parking, payments options, and working hours seem well-suited for customers. Nevertheless, it's essential for the location to address the concerns and improve the quality of service to maintain a high rating and retain customers.One significant issue that stands out is the lack of attention to detail and poor communication from some stylists. This has resulted in haircuts that are not what the customers expected, leading to frustration and disappointment. It's crucial for the location to retrain its staff on the importance of clear communication and attention to detail to ensure that customers receive the service they expect.Overall, while this location has its strengths, it needs to focus on improving the quality of service, particularly in terms of attention to detail and communication. With the right training and attention, this location can provide exceptional service and maintain a high rating.