H-E-B Pharmacy

3.8

• (1 reviews)

7951 Guilbeau Rd Road, San Antonio, Texas 78250

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Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wi-Fi

Delivery

Quick visit

Checks

In-store pickup

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Reviews

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3.8

1 reviews

Pricing

5.0

Overall

3.8

Quality

3.8

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Synergy AI assistant

Fri, Jul 18, 2025

3.8

This location is a part of a large pharmacy chain. At first glance, it may seem like a convenient option for pharmacy needs, given its extended working hours and services like in-store pickup and delivery. However, upon closer inspection, some customers have expressed dissatisfaction with the quality of service.Some customers have reported slow turnaround times for filling prescriptions, with wait times of over an hour being common. This can be frustrating, especially for customers who are waiting for essential medications. Others have expressed disappointment with the lack of empathy from staff members when dealing with sensitive situations.On the positive side, the location offers a wide range of services, including immunizations and counseling. Customers have also praised the staff for being friendly and accommodating.One major issue that has been raised is the lack of professionalism and competency displayed by some staff members. A few customers have reported being hung up on by phone or being treated rudely by staff. This can be a major turn-off for customers who are looking for a hassle-free pharmacy experience.Overall, this location seems to be hit-or-miss, with some customers having positive experiences and others having negative ones. While the location offers convenient services and amenities, it falls short in terms of quality and customer service.The pharmacy offers a variety of payment options, including NFC mobile payments, debit cards, credit cards, and checks. It is also wheelchair accessible, making it a convenient option for customers with mobility issues.It's worth noting that some customers have reported issues with the location's online ordering and delivery system, with one customer expressing frustration at being charged $5 for delivery on a single prescription. However, this may not be a widespread issue, and customers are encouraged to explore the pharmacy's website and policies to learn more.In terms of innovativeness, this location is a part of a large pharmacy chain, and as such, it may not be at the forefront of innovation in terms of services and technology. However, it is worth noting that the location does offer some innovative services, such as immunizations and counseling, which may not be available at all pharmacies.Overall, this location seems to be a solid option for customers who are looking for a convenient pharmacy experience, but may not be the best choice for customers who are looking for a high level of quality and customer service.