This H&R Block location in San Antonio has received mostly positive reviews from customers. The staff is described as professional, knowledgeable, and friendly, with many customers praising their excellent customer service. They have been helpful in explaining the tax process and answering questions, making the experience easier and less stressful. Some customers have appreciated the convenient online appointment option and the ability to scan documents easily. The location is also wheelchair accessible, making it more inclusive. However, a few customers have mentioned issues with pricing, with some feeling that it was too high compared to other options. There was also one instance of poor customer service, with a customer feeling that they were not treated with respect and were not given adequate information about the costs. Despite these minor issues, the overall experience at this location is generally positive, with many customers recommending it to others.