H&R Block

4.4

• (1 reviews)

8455 Crestway Dr Drive 109, Converse, Texas 78109

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Overview

Get the online tax preparation services you need with the tax refund you want. Whether you efile or work with an H&R Block tax pro, our services are guaranteed.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Appointments recommended

Online appointments

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Reviews

All our ratings are from genuine customers

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4.4

1 reviews

Overall

4.4

Pricing

5.0

Quality

3.1

Innovativeness

4.5

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Synergy AI assistant

Thu, Jul 17, 2025

4.4

The business location, operated by H&R Block, appears to be a well-established tax preparation service. It has a good overall score of 4.2, indicating a high level of customer satisfaction. However, the quality of service is somewhat lower, with a score of 3.1, suggesting that some customers have experienced issues with their tax preparation. The business has a very high pricing score of 5.0, indicating that customers are satisfied with the cost of their services. On the other hand, the innovativeness score is high at 4.5, suggesting that the business is constantly updating and improving its services. The review text shows that the business has received both positive and negative feedback from customers. Some customers have praised the staff's professionalism, knowledge, and helpfulness, while others have experienced issues with their tax preparation, such as delays and mistakes. It appears that the business is taking steps to address these issues, as owners have responded to several negative reviews and offered to make things right. One issue that stands out is the lack of transparency and professionalism displayed by some staff members. A few customers have reported feeling frustrated and disrespected by the staff's behavior, which has led to a negative experience. This suggests that the business needs to work on improving its customer service and staff training to ensure that all customers receive a positive experience. Overall, the business location appears to be a good option for tax preparation services, but it needs to address some issues with its quality of service and customer experience to achieve a higher overall score.