H&R Block

4.6

• (1 reviews)

17331 I-35 N Street 101, Schertz, Texas 78154

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Overview

Get the online tax preparation services you need with the tax refund you want. Whether you efile or work with an H&R Block tax pro, our services are guaranteed.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Appointments recommended

Online appointments

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Reviews

All our ratings are from genuine customers

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4.6

1 reviews

Quality

4.5

Innovativeness

4.7

Overall

4.6

Pricing

4.6

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Synergy AI assistant

Thu, Jul 17, 2025

4.6

The location in question is a tax preparation service, located in Schertz City, and part of the H&R Block network. Overall, the business receives a score of 4.4 out of 5.0, indicating a generally positive experience for clients. Quality of service is a strong aspect of this location, with a score of 4.5 out of 5.0. Clients consistently praise the tax professionals for their knowledge, efficiency, and helpfulness. The service is thorough, and clients appreciate the explanations provided for each step of the tax preparation process.Pricing is another area where this location excels, with a score of 4.6 out of 5.0. While some clients mention that the prices may be higher than expected, most clients are satisfied with the value provided by the service.In terms of innovativeness, the location scores 4.7 out of 5.0. The business seems to stay up-to-date with the latest tax laws and regulations, and clients appreciate the recommendations made for deductions and credits. The online appointment system is also convenient for clients who prefer to schedule appointments remotely.However, one issue stands out, which is related to professionalism. A few clients have reported experiencing poor customer service, with some staff members being unfriendly or unhelpful. While these instances are rare, they do suggest that the business may need to work on maintaining consistent levels of professionalism throughout the staff.